At Car Sheepskin Covers, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer an easy return process. Please review the following guidelines for returns and refunds.

Eligibility for Returns

You can return any item purchased from our website within 30 days of receiving it, as long as the following conditions are met:

  • The product is in its original condition (unused, undamaged, and unaltered).
  • The item is in its original packaging, including any accessories, manuals, or promotional items that came with it.

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Get in touch with our customer service team by calling us at (03) 9943-4632 or visit the Contact Us page on our website to obtain a return authorization. This is required to ensure your return is processed correctly.
  2. Return Authorization: Once we receive your request, we will provide you with return instructions and an authorization number.
  3. Return the Product: After receiving the authorization, pack the product securely and send it back to us. Please use a tracked shipping service and keep the tracking number for your reference.

Refund Process

Once we receive the returned item and verify that it meets our return conditions, we will process your refund. Refunds will be issued to the original payment method and will be processed within 7–10 business days.

Important Notes

  • Non-refundable Shipping Fees: Shipping fees paid at the time of purchase are non-refundable.
  • Return Shipping Costs: The customer is responsible for the return shipping costs, unless the product is defective or there was an error in your order.
  • Damaged or Defective Products: If the product arrives damaged or defective, please contact us immediately. We will guide you on how to proceed with a return or replacement at no additional cost.

Exceptions to the Return Policy

Some items may not be eligible for returns or refunds, including:

  • Products that are personalized or custom-made.
  • Sale or clearance items (unless stated otherwise).
  • Items returned after the 30-day return window.

For any questions or assistance, please reach out to our customer service team. We are here to help!